Return & Refund Policy

At LYK WOW, we strive to provide our customers with the highest quality massagers that meet their needs and expectations. However, we understand that there may be instances where you need to return or exchange a product. This Return & Refund Policy outlines the guidelines and procedures for returning or refunding your purchase.

Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. They will provide you with a return authorization number and further instructions on how to proceed with the return.

Once we receive the returned product and verify its condition, we will process your refund. Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.

Refunds

If your return is approved, we will initiate a refund to your original payment method. The refund will be processed within [number of days] and will reflect on your account according to your bank or credit card issuer's policies.

In the unlikely event that you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

Exchanges

If you would like to exchange a product for a different model or variant, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process.

Please note that exchanges are subject to product availability. If the desired product is out of stock, we will provide you with alternative options or process a refund.

Final Sale Items

Some products may be marked as final sale, indicating that they are non-returnable and non-refundable. These products are clearly labeled on our website, and we encourage you to review the product description and specifications before making a purchase.

If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.